Holosun Returns

[Gawernator]

Anyone start a return with this form before or do you have to call them? https://holosun-staging.webflow.io/returns

I have a Holosun 507K X2 where the buttons stopped working when I got home from the range. Weird. So I removed the battery and re installed it, then the sight wouldn't turn on at all. Tried a new battery and nothing, it's dead.

 

[Jeffro_510]

Best customer service on earth.
Email or call them

 

[ef9boy88]

Anyone start a return with this form before or do you have to call them? https://holosun-staging.webflow.io/returns

I have a Holosun 507K X2 where the buttons stopped working when I got home from the range. Weird. So I removed the battery and re installed it, then the sight wouldn't turn on at all. Tried a new battery and nothing, it's dead.

This form will get you set up and in the system for a return.

 

[Gawernator]

This form will get you set up and in the system for a return.

Don't think so since I never touch them, and I tried doing all the different settings in the manual. The optic should turn on when you pick the gun up or click the + icon

 

[Colt Collector]

I would call them first. They might have a suggestion of some combination of buttons to push. I called and set up a return for my SCS PDP. It came back working perfectly. They are very easy to work with. I didn't even have a receipt for the purchase.

 

[ef9boy88]

Don't think so since I never touch them, and I tried doing all the different settings in the manual. The optic should turn on when you pick the gun up or click the + icon

I read where you replaced the battery it should have turned on. A lot of features can be turned off accidentally was the only reason I asked.

 

[Gawernator]

Best customer service on earth.
Email or call them

I called and they said "due to call volume we can't take your call, bye" lol

 

[ikeo1]

I called and they said "due to call volume we can't take your call, bye" lol

Brutal , email them and see

 

[Gawernator]

Update: You don't have to call them, they just tell you to do the online warranty form lol

 

[ef9boy88]

Update: You don't have to call them, they just tell you to do the online warranty form lol

Haven't dealt with them in a few years, but that's a sharp departure from what I remember. Then again the forms usually get you help faster.

 

[Gawernator]

Haven't dealt with them in a few years, but that's a sharp departure from what I remember. Then again the forms usually get you help faster.

Dillon just said "yep sounds like warranty, I can email you the link to the form" and he confirmed you can just google and do the form you don't have to contact them first

 

[ef9boy88]

Dillon just said "yep sounds like warranty, I can email you the link to the form" and he confirmed you can just google and do the form you don't have to contact them first

Correct, the forms are the way to go. I just meant the not taking calls, and pretty much pushing to form instead of customer service

 

[7six2x39]

I had a great experience with Holosun years ago. I owned one of the first 508T models—the version with the large buttons—and noticed the dot was slightly canted to the right.
I reached out to them via email for a return/exchange warranty and they had me come by to drop it off. Before I even made it back to my car, a guy came out and told me there was nothing actually wrong with it. Then he added, “But we’ll give you a new one anyway—what color dot do you want?”
I still have that original unit today, and it works like new.