Yes, its true. He was on the enterprise plan.. He also doesn't know what he's doing. I tried to offer consulting tips countless times, on reddit & calguns in posts and DM's. When cloud came online, I let him know specifically bandwidth cost would be an issue because he raised the file size limit to 6MB x 5 images per post x # of users. That was a big problem for me in the beginning too. It's why we have multiple limits when it comes to images. The marketplace listings is what drove up the cost and will continue to do so unless he addresses the actual problem.
https://www.vbulletin.com/en/vbulletin-cloud $60/mo it doubled probably more than 1Tb so lets say $300/mo
New plan is likely the 64GB $169/mo
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If you look at this plan. It looks good on paper, he looks at it as though 55GB database + attachments which should be enough. Everything will fit in the db, but that's not the problem. The problem is the 1 Gbps unmetered bandwidth restriction. As soon as there's volume on on the line again, it won't even need to be a lot, the site will get slow because of the image sizes, lack of caching, and direct pulls from the server. He needs to be on 10 gbps and also optimize the webserver & database server to handle the number of connections. Otherwise, same problem as before.
It's not really his fault. Things have changed a lot when it comes to hosting. It's not as simple as it was back in the day and scaling a site is more technical these days.
My $0.02c
P.S. Thanks for signing up. You helped me out awhile ago during covid.